September 29, 2023
Periodically, you may wonder who to call when things come up about your natural gas service. For instance, who should you call when you smell gas in your home? Or, who should you call with questions about a charge on your bill?
We’re here to help.
If you didn’t already know it, your gas utility is Atlanta Gas Light, while Georgia Natural Gas is your gas marketer. What’s the difference? Your utility manages all of the infrastructure, such as the pipelines required to deliver natural gas to your home or business. Atlanta Gas Light produced a video that we have posted below that highlights all that they do for you. Natural gas marketers (such as GNG) buy the natural gas on your behalf on the open market and handle all of your billing and customer service needs.
The benefit for you as a customer? You get more pricing options and better service offers from us, while AGL focuses on delivery and gas safety. It’s a win-win for you.
How GNG makes it easy to do business for you:
- Customer Service. If you have a question about a charge on your bill, or need help figuring out what plan works best for you, you can get in touch with our customer service team.Various price plans to fit your budget. Some plans offer flat bill pricing no matter how cold it gets, like our Guaranteed Bill PlanSM, while other plans offer per therm pricing, allowing you to impact your bill by managing your usage.
- Greener Life® and Sustainability Initiatives. Our Greener Life® Program allows you to offset the carbon emissions your natural gas usage releases into the atmosphere. We also support projects like our annual Earth Day Electronics Recycling and Chattahoochee River Clean-Up Events, just to name a few.
- Delta Skymiles. Since GNG is the Official Gas Partner for Delta Airlines, you can get Skymiles just by paying your bill every month.
- Offers and perks from our partners for discounts. Get discounts to local events and attractions, like Zoo Atlanta and the Georgia Aquarium, as well as other perks.
What AGL does for you:
- Safety information and gas leaks. If you smell gas in your home or have safety concerns, call AGL at 877.427.4321 or 911 once you are out of the area of the suspected leak and in a safe place.
- Gas Delivery. AGL is responsible for delivering gas to your home. AGL technicians turn the gas on at your home and are responsible for reading your meter.
- Infrastructure. AGL maintains the pipes that transport gas to your home or business, as well as the meters that track your gas usage.
Watch this video for more information from Atlanta Gas Light.